Privacy Policy
Anantum Gateway Resort is committed to protecting your privacy and ensuring that your personal data is collected, used, and secured responsibly. This privacy policy outlines how we handle information gathered during your interactions with us, whether through our website, during your stay, or any other means of communication.
1. Collection of Personal Information
We collect personal information necessary to provide services, ensure your comfort, and improve your experience at Anantum Gateway Resort. information may include:
- Name, address, email, and contact details.
- Payment and billing information.
- Preferences, dietary restrictions, and special requests.
- Government ID (such as a passport or driver’s license) for security and legal purposes.
- Demographic details for tailored services.
Communication and correspondence (feedback, complaints, etc.)
2. Use of Personal Information
We use personal information to:
- Facilitate bookings, reservations, and hotel services.
- Process payments and manage billing.
- Provide personalized services, including special amenities and experiences.
- Improve our services and offerings based on guest preferences.
- Comply with legal requirements.
- Send promotional materials, newsletters, and marketing communications (with consent).
- Ensure safety and security within the premises.
Respond to inquiries, requests, and complaints.
3. Sharing of Information
- We do not share your personal information with third parties, except under the following conditions:
- With vendors and service providers (e.g., payment processors, travel agents, etc.) necessary to fulfill services.
- When required by law or in response to legal proceedings.
- To enforce our policies and protect the rights, property, and safety of our guests or resort.
We ensure that our partners maintain privacy and data protection standards that align with ours.
4. Data Protection and Security
We take appropriate technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure servers and encryption for sensitive data (e.g., payment details).
- Restricted access to personal data only to authorized personnel.
- Regular review and update of our security measures.
5. Cookies and Tracking
Our website uses cookies to collect information regarding your browsing habits for the purpose of enhancing user experience and offering personalized services. You may choose to disable cookies through your browser settings, though some features of our website may not function as intended.
6. Your Rights
As a guest of Anantum Gateway Resort, you have rights regarding your personal information, including:
- Access: you can request information about the data we hold about you.
- Correction: you can request corrections to inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal information (except where we are legally required to retain it).
- Opt-out: you can opt out of receiving promotional or marketing communications.
7. Children's Privacy
We do not knowingly collect or solicit personal data from individuals under the age of 18. if we become aware that we have inadvertently gathered such data, we will take steps to delete it.
8. Policy Updates
This privacy policy may be updated from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes either through the website or by other means of communication.
9. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
